Skip to content

Terms of Use

These terms of use (“Terms”, “Agreement”) are an agreement between the Website Operator (“Website Operator”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the website and any of its products or services (collectively, “Website” or “Services”).

Links to other websites

Although this website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume anyresponsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website thatyou access through a link from this website. Your linking to any other off-site websites is at your own risk.

Intellectual property rights

This Agreement does not transfer from Website Operator to you any Website Operator or third-party intellectual property.All rights, title, and interest in and to such property will remain (as between the parties) solely with the Website Operator.

All trademarks, service marks, graphics and logos used in connection with our website or services are trademarks or registered trademarks, or may be the trademarks of other third parties. Your use of our website and services grants you no right or license to reproduce or otherwise use any Website Operator or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will the Website Operator, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability (including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the Website Operator has been advised as to thepossibility of such damages, or could have foreseen such damages). To the maximum extent permitted by applicable law, the aggregate liability of the Website Operator and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to the Website Operator for the one month period prior to thefirst event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold the Website Operator and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection withor arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your content, your use of the website or services or any wilful misconduct on your part.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the website or services at any time, effective upon posting of an updated version of this Agreement on the website. When we do update the content, we will revise the updated date at thebottom of this page. Continued use of the website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the website or its services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are notauthorized to use or access the website and its services.These terms of use are governed by the laws of Canada and the laws of the Province of Ontario.

Contacting us

If you have any questions about this Agreement, please contact us at

Terms of Condition of Sale

  1. Standard Payment Terms apply to all Metex orders. Should you wish any change from the Terms on the quote/order Metex is to be notified before the order has been confirmed/accepted. Once an order has been accepted the terms as agreed to on the quote will be adhered to. 
  2. All orders are subject to a minimum order amount of $100.00.  Any order under that amount will be subject to an additional fee for the difference of the order and Metex minimum. 
  3. Any discrepancies or mistakes on the quote/order/invoice should be brought to the attention of Metex within 15 days of receipt. Any discrepancies notified after 15 days of receipt may be the responsibility of the receiving party. 
  4. All RMAs/Credits/Warranty must be authorized and approved for return from an authorized Metex employee. Anything sent back without consent of Metex will not be   credited to the customer account. 
  5. Metex will accept returns of unwanted merchandise (must be unused and sellable) within 30 days of receipt and are subject to a 25% restocking fee. Any unwanted merchandise after that will only be accepted on unique circumstances and require written consent of authorized Metex employee. 
  6. Metex warrants that the goods are free from defects in material and workmanship under normal and proper usage for a period of the lesser of one year from shipment or the period of warranty provided by the original manufacturer of the goods. The foregoing warranty is exclusive and in lieu of all other warranties, expressed or implied whether arising by operation of law, trade custom, course of dealings, or otherwise, including warranties of merchantability and fitness for a particular purpose.
  7. Metex Custom Orders once approved and agreed on are not subject to cancellation once production has begun. 
  8. All Metex orders are FOB Origin unless otherwise stated. Customers must notify the sales team at the time of order acceptance if they would like to add insurance and the added fee will be included in the shipping cost on the final invoice. 
  9. All Metex Credit Notes are valid for 365 days from date of acceptance and to be applied to any outstanding or future orders. Refunds will not be given unless written approval is supplied by an authorized employee.