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Technical Support

If a product is not performing or your system goes down, you need immediate support and troubleshooting. Your first step is to call our Metex Technical Support line at 1-800-730-0302, which will be answered by one of our skilled technicians who is well-versed in all of the systems and products we provide.

They will address your issue and get you up and running as quickly as possible. However, if the situation is more complex, your call will be escalated to an onsite visit where we will work to fix the problem onsite, replace parts or products as needed, and get you back on track. 

At Metex, we pride ourselves on offering trained technical support to troubleshoot problems and provide infield solutions.

Technical Support Request Form

Please complete this form for more information on our technical support services, or call 1-416-240-1920